Returns and Guarantee

Our guarantee to you

Returns and Guarantees At Vapelux Distribution Ltd, we lead the way in the electronic cigarette industry, with our high quality products and commitment to delivering customer service excellence.

We also proudly stand behind the unique craftsmanship of all Vapelux Distribution Ltd products and guarantee our products to be free of defects for 6 months from the date of purchase.

6 months warranty

We guarantee our products to be free from defects in material and workmanship for 6 months from the original date of purchase. If you need to return your product we recommend you do so via traceable mail, as we cannot take any responsibility for undelivered returns.

Vapelux Distribution Ltd only warrants the original purchaser of this product. This warranty does not cover any defects or costs caused by modification, alteration, repair, or service of this product by any persons or company other than Vapelux Distribution Ltd. Physical abuse, or misuse of the product or operation in a manner that is not consistent with the use indicated or any use of the product other than that for which it was intended, is prohibited.

Any return or exchange items should be sent to the following address:

Vapelux Distribution Ltd
Returns / Exchanges
10 Sutherland court
Brownfields
Welwyn Garden City
Herts
AL7 1BJ

If you have any questions please email [email protected] or call us on +44 208 344 2000.