Our guarantee to you
At Vapelux Ltd, we lead the way in the electronic cigarette industry, with our high quality products and commitment to delivering customer service excellence.
We’re confident you’ll enjoy our products. But if you’re not 100% satisfied, we’ll refund your entire purchase within the first 30 days.
We also proudly stand behind the unique craftsmanship of all Vapelux products and guarantee our products to be free of defects for one full year from the date of purchase. Please see below for full details regarding our 30-day money-back guarantee and our 1-year warranty.
Our 30-day money back guarantee
If for any reason you’re not satisfied with your purchase, please return it to the address below within 30 days for a full refund. Return requests MUST be accompanied by the original receipt and be received within 30 days of the date of the original shipment. Please allow 1-2 weeks for processing.
We recommend you return your product via traceable mail, as we cannot take any responsibility for undelivered returns. All refunds will be issued to the credit card used for the original purchase.
We guarantee our products to be free from defects in material and workmanship for one year from the original date of purchase. If you need to return your product we recommend you do so via traceable mail, as we cannot take any responsibility for undelivered returns.
Vapelux Ltd only warrants the original purchaser of this product. This warranty does not cover any defects or costs caused by modification, alteration, repair, or service of this product by any persons or company other than Vapelux Ltd. Physical abuse, or misuse of the product or operation in a manner that is not consistent with the use indicated or any use of the product other than that for which it was intended, is prohibited.
Any return or exchange items should be sent to the following address:
Vapelux Ltd (Returns/Exchanges) Kingmaker House, 15 Station Road, New Barnet, Herts, EN5 1NZ
If you have any questions please email email@example.com or call us on 020 8344 2000.